If you’re a retailer looking to stand out from the competition, work with ClearD for solutions that:
1) Enhance Your Customer’s Experience
- Offer shopper-friendly delivery dates and locations at the point-of-purchase
- Specify a precise transit time for goods moving from vendor/warehouse to customer
- Enable drop shipping from vendor to customer or any requested location
- Increase the range of vendor SKUs your customer can buy while reducing costs
2) Keep You and Your Customer on the Same Page
With ClearD solutions, your customer service team gains a real-time view of the status of all orders. So there’s no need to call drivers to get updates on where they are.
Monitoring delivery performance and service quality, your service supervisors can see in real time how the road team Is meeting the delivery window commitment, the number of customers not at home, customer satisfaction levels, and damages, among other performance factors. Your supervisors can intercede with your delivery team at any moment to provide coaching or information.
When your customers are precisely informed about their delivery, they’re simply more at ease. Through ClearD’s easy-to-use automated solutions, your customer receives automated calls, emails, and SMS messages to stay on top of their order and its delivery in a timely way.
Using any Internet-enabled device, customers can also access a portal on your website to track their item en route. If your customer’s delivery request changes, the customer can easily fine-tune the details with your ClearD solution.
3) Drive Customer Loyalty with Shopper-friendly Home Deliveries
Shipping large bulky items to your customers or warehousing them is often a complicated, costly process. What’s more, unpredictable deliveries risk making your otherwise happy customer unhappy and hurting your brand.
With ClearD solutions, retailers like you simplify home delivery while giving your team and customer reassuring visibility into the process. You get a bird’s-eye-view into the delivery team’s service, and how customers are responding. As a result, you can improve your process and coach your people to optimize where necessary.
Best of all, your customer benefits from greater convenience that builds on a happy shopping experience and can only benefit your online sales.