According to a recent study, 13% of customers won’t order from the same retailer if their delivery is late. While this may not sound like much, it adds up! You’re losing customers, and these consumers may tell their friends and family or share their experience on social media, which could hurt your brand.
One common reason for late deliveries is an inefficient eCommerce shipping method.
Are you still manually scheduling deliveries? If so, you need to switch to delivery management software. Here are five crucial reasons why.
1. The Customer Experience
You want to offer your customers the ultimate delivery experience, and shipping plays a huge role.
Our software tracks and links each part of the delivery chain process, making it easier for businesses of all types and sizes. As a result, the customer sees realistic delivery timelines based on information such as your transport schedule. You can eliminate errors often seen with manual delivery scheduling this way.
2. Increased Efficiency
Improved communication is one of the best ways to increase the efficiency of your business and boost the productivity of your employees. Using eCommerce shipping solutions ensures better (and faster) communication between everyone involved in your delivery chain, from manufacturers to retailers to carriers.
As a result, this reduces errors and misunderstandings.
Shipping software helps your business to provide more realistic delivery timelines, making the customers happier. No longer do you have to worry about customers asking where their package is or why it’s late.
3. Adapt to the Future
There’s no doubt that COVID-19 changed eCommerce and retail in general. A 129% year-over-year growth in both Canadian and US eCommerce orders proves that. More consumers are making the switch to eCommerce, and they have certain expectations about shipping.
To provide stellar customer experiences, your business needs to adapt to survive in this new world. You need to understand the customers’ needs.
From the first mile to that last mile, delivery management software helps you optimize and monitor deliveries to provide the best experience possible.
4. Beat the Competition
In this day and age, customers have so many options it’s tough to beat your competition and get through to them. However, a delivery management software solution can help you outpace the competition and win customers over.
From the moment a customer clicks “buy,” our eCommerce shipping management system allows them to book and track their deliveries. We make tracking shipped items simple and reliable.
5. Track Everything With Ecommerce Shipping Software
Our delivery management solutions make it easy to track an order at any moment in the delivery process. Additionally, thanks to real-time insights, it’s easy to spot and overcome any issues that might arise during the delivery process.
We also make it easy to communicate with any stakeholder in the process to reduce headaches, hassles, and questions about the delivery.
Get Started and Ship Smarter
Now that you know the benefits of eCommerce shipping delivery management software, it’s time to take the next step.
Let ClearDestination be your go-to for unbeatable e-commerce shipping software. We’re a Montreal-based company, and we want to help take your business to the next level. That’s why we’re offering our free ebook, so you can learn invaluable tips for your eCommerce business.
Start shipping smarter with delivery management software. If you have any questions, please contact us and let us know how we can help!