Millions of individual appliances and furniture are delivered every year and all too often the experience is less than satisfactory to the seller and the buyer.  Deliveries often involve frustrating waits on the part of the receiver and often no shows requiring the delivery team to arrange a second trip. 

Our home delivery program preplans the day’s deliveries so the receiver can be advised of arrival times with great accuracy before the carrier starts out.  Customers are notified a second time an hour in before delivery.  And, to monitor and ensure all went well, there is a third brief automated post delivery survey to determine satisfaction levels.  All is in real time so everyone from dispatchers to the selling clerk to management can monitor progress and respond at any time.  

While importantly enhancing the customer’s experience with both the carrier and  vendor, the program cuts dispatcher logistic time and error assuring the right products are loaded in the right delivery sequence.   Any last minute changes can be instantly inputted that triggers notifications to any of the people or employees for necessary adjustments along the way.   You get tight control over inventories and the delivery fleet at all times with constant monitoring of anything and everything that moves.   All this translates into drastic cost-cutting and imporved customer service at every step of the transaction by:

• Drastically reduce customer wait time from one day to one hour and cuts no shows
• Knowing exactly where your fleet and mobile worker assets are at all times
• Offering optimal job sequencing and precise delivery time windows
• Receiving up-to-the-minute status of delivery
• Automate your appointment and follow-up survey processes
• Reduces and simplifiies damaged goods management
• Automates your billing processes with support for multiple transportation sub-contractors
• Quick delivery with geocoded pre validated addresses