Utility

Companies within the utility industry are continuously scrutinized for cost efficiency and customer satisfaction despite rising labor and fuel costs. Customers hate service appointment windows because they feel like a prisoner in their own home waiting for the mobile worker to arrive. When the worker does show up, frequently they don’t have the correct skills or parts to complete the task.

Clear Destination’s Tracking provides you with current and historical locations of all your mobile resources. ClearD Tracking provides real time data to and from the field, giving technicians access to necessary job details and dispatchers accurate job / worker statuses. Together they form an integrated solution that provides you with the tools to accurately manage your workers and quickly respond to customer demands.

Clear Destination's Power Dialer system will automatically call just prior to a service call and allow the customer to easily confirm, postpone, or re-schedule the call for another day. As soon as Clear Destination receives a confirmation, ClearD Power Dialer instantly notifies the mobile worker of their next service call, eliminating “dead” truck rolls for the mobile worker and wasted time for the customer.

The complete Clear Destination solution not only sets the customer free but also dramatically improves management control of field workers. Field productivity is greatly increased through enhanced communications and the reduction of service calls when no one is home.