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Field ServiceWhether your company does installation, repair, or maintenance, all field service companies struggle with improving customer satisfaction and operational efficiency despite rising labor and fuel costs. Customers hate service appointment windows because they feel like a prisoner in their own home waiting for the mobile worker to arrive. When the worker does show up, frequently they don’t have the correct skills or parts to complete the task. The Clear Destination Solution Clear Destination's solution sets your customers free by automatically calling just prior to a service call allowing the customer to easily confirm, postpone, or re-schedule the appointment for another day. As soon as the system receives a confirmed appointment, ClearD Power Dialer instantly notifies the mobile worker of their next destination and re-optimizes the remaining appointments to minimize mileage and drive time. This revolutionary approach to field service is repeated throughout the day, eliminating wasted time for both the customer and the mobile worker, driving up customer satisfaction and operational efficiency while reducing overall costs. The complete Clear Destination solution not only sets the customer free but also dramatically improves management control of mobile workers. Clear Destination gives your technician instant access via ClearD Mobile to the necessary job details required to correctly complete the job the first time. The solution assists the dispatcher by matching jobs with workers that have the appropriate skills and parts to ensure first time quality. Field productivity is greatly increased through enhanced communications and the reduction of service calls when no one is home. The mobile worker can also receive turn by turn driving instructions from their present location to their next service stop.
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